Terms & Conditions
Please read the following requirements & regulations to ensure a smooth and worry free move.
CANCELLATION POLICY : Customer understands that all forms of payment methods for deposits are nonrefundable, once the reservation has been made. Any cancellation made after the reservation has been made will result in the forfeiture of the all deposit fee(s) paid. The client can postpone or apply the payment to any move service needed in the next calendar year. There is no penalty to postpone your move within 72 hours of the reserved move date. Carrier also reserves the right to pick up within 48 hours of the reserved time frame to allow for delays caused by act of God such as severe weather or other uncontrollable circumstances. Our Company has a 99% satisfaction rate for meeting our timelines and we are dedicated to the highest level of service.
TERMS OF PAYMENTS: Upon booking a 35% deposit is required to be paid in the form of ACH, Zelle, wire, personal check, or cashier’s check. Prior to pickup 50% of the balance is due in the form of Cash or Post Office Money Order. At delivery the balance is due prior to unloading in the form of Post Office Money Order or Cash only. Accurate Express Movers reserves the right to collect up to 80% of balance due prior to the goods leaving the origin state. Subject to federal law, payment in FULL of all charges is required before delivery and prior to unloading – Subject to the 110% law, if applicable. All charges are based on full tariff rates.
PACKING YOUR GOODS: All Customers are responsible to pack all boxes and fragile items (glass, mirror, marble, and electronics) unless noted differently on this Estimate for services. For health and sanitary reasons all mattress, box springs, and futon pads must be properly protected in Mattress box or plastic cover. Personal effects in plastic bags are not allowed in the truck. Packing supplies are not included in the transportation cost and will be charged if required. Elaborate furniture items that need to be disassembled and/or reassembled may require a 3rd party professional servicing or additional labor and should be disclosed to your estimator in advance of the move to be included on the estimate. Disconnecting and reconnecting of appliances is not included in the estimate. Reassembly of any item is not guaranteed and is subject to the availability of tools and/or parts being available at delivery. Packing, materials, and unpacking services, are available at an additional charge and are only included in this estimate if the service is listed on the services section of the estimate.
ABBREVIATIONS and DEFINITIONS: Carrier: the moving company. Shipper: the consumer hiring the moving company. Articles listed as follows: Articles listed as CP = Carrier Packed; PBO = Packed By Owner; PO = fragile item to be wrapped with Pads Only per customer.
CERTIFICATE OF INSURANCE: Some buildings require a certificate of insurance from the mover. Please check with your building management at both current and new locations regarding their requirements. Please notify your Relocation Specialist and we will be glad to assist you. Note: A fee may apply depending on building requirements.
PARKING RESTRICTIONS: Customers must confirm parking restrictions with the building/s management or local police department at both current and new locations in order for the carrier to avoid parking violations. If the truck physically or for reasons of parking restrictions cannot park close enough, Long Carrying or Shuttle Truck Service charges will apply and added as an additional charge to the order.
UTILITIES / APPLIANCES: Make sure that all of your utilities and appliances will be turned off and disassembled from electric, gas and water connections prior to the day of your move. We do not disassemble or reassemble any utilities or appliances at both current and new locations on the day of your move-out or move-in.
FURNITURE TRANSPORTATION and SPACE AVAILABILITY on TRUCK: Our Company requires that all drawers must be emptied prior to the day of move. Furniture with full drawers will not be transported due to high risk of damage to the actual furniture, premises walls and floors. Logistics involving interstate moving services are complex and subject to change. You are advised to have flexibility with your scheduled pickup and delivery dates. It is critically important and you are urged not to schedule your move on, or close to, the date you need to vacate your current home; or schedule flights, meetings, appointments, job start dates, or any other events based upon your estimated pickup and delivery dates. Although we will do our best to accommodate your order, there is absolutely no guarantee that all of your property will fit on the truck at pickup if you do not notify us of any additional items or services to your move. We will reserve space on the truck to accommodate only the items and/or the amount of space (cubic feet) listed on this estimate. Any additional items not listed on this estimate may not fit on the truck and will not be transported if space is not available. Note that you will only be charged for the items actually picked up and transported. You will not be charged for any items left behind due to lack of space availability on the truck. Your moving estimate is not an agreement to move “all” of your property. It is merely an agreement to charge you a specified price per cubic foot or price per pound for the items of property actually picked up, transported, and services performed. The moving company will do its best to accommodate a second pick up and the transportation of the extra items but is not obligated to go back and pick up any extra items of property left behind. The best way to prevent problems, surprise charges, or space issues on the truck is to accurately communicate the number and size of items you will move to the company estimator.
LIABILITY: Accurate Express Movers provides two valuation options: Limited liability and full replacement value (FVP). Both options cover furniture and boxes packed/unpacked by Accurate Express Movers. Valuation is not insurance coverage. We suggest you purchase third party insurance to protect your property. Valuation is the maximum amount you are declaring as the total value of your property. For example, valuation is similar to “bluebook” value of an automobile; in the event of a total loss the maximum amount to be recovered is the “bluebook” value or valuation. The value you declare as the maximum worth/valuation of your property does not increase depending on how or why the property was damaged. By signing this form, you are waiving certain valuable coverage which protects your property above the minimum amounts set by law. Please read carefully before making your selection. Subject to the minimum valuation of $0.60 per pound per article and in compliance with and subject to the provisions of 49 CFR Section 375.701(a), the shipper will always have at least the minimum valuation coverage. Accurate Express Movers cannot control whether proper packing methods are used by the consumer shipper, therefore on boxes packed by the owner as well as pressed wood (particle board) furniture, fragile or brittle items such as glass, china, ornaments, etc.; liability is limited to $0.60 per pound per article. Accurate Express Movers has the right to inspect and repair any alleged damage. As to “real property” not transported by carrier; consumer shipper waives all claims and agrees that Accurate Express Movers, or its agents, are not liable or negligent, for any and all damage to the interior or exterior of any real property, building or residence including, but not limited to walls, floors, ceilings, stairs, banisters, carpets, plumbing, sprinklers, doorways, driveways, walkways, concrete slabs, lawns, trees, landscaping, etc. In addition, you are not able to give to us to carry and we accept no liability whatsoever for firearms, jewelry, cash, bank notes, any financial instruments, hazardous materials, liquids.
PICK UP AND DELIVERY SCHEDULE: Pickup and delivery dates are not guaranteed. Standard Service period is up to a maximum of thirty (30) business weekdays, not including storage time, weekends, or holidays. The delivery period/window begins on the first date indicated as available for delivery (not the date of pickup). The date indicated as “1st available for delivery” is first date of the delivery period/window and not the promised delivery date. Accurate Express Movers estimated delivery period is up to thirty (30) business days from date indicated as first available for delivery. If you must have your property sooner, you are strongly encouraged to purchase our optional Expedited Delivery Service; otherwise delivery can take place anytime up to thirty (30) business weekdays beginning on the first date available for delivery. The per diem daily rate for delay is a maximum of $30.00 (thirty dollars) per day. All estimated time of arrivals are subject to change depending on many industries factors such as traffic, weather conditions, unforeseen mechanical problems or unexpected services to be rendered with orders. Note: Accurate Express Movers will not discount any account due to any delays listed above. We will keep the customer informed verbally on the move date with a new / revised ETA (Estimated Time of Arrival) depending on our schedule.
REVISED WRITTEN ESTIMATE: If prior to or on the day of the scheduled pick-up the shipper tenders more property or makes a change to the initial order for which they received an estimate; Accurate Express Movers may either (1) undertake the job with the additional property, in which case the shipper would only be required to pay 10% more than the initial estimate to receive the property on a non-binding estimate or 100% of the binding estimate and the remaining balance will be billed after the 30 day deferment. Or (2) Accurate Express Movers and shipper may execute a Revised/Rescission document, PRIOR TO LOADING OR OTHERWISE BEGINNING THE JOB, this rescission document and new estimate given prior to loading will service as the only active estimate for which charges will be calculated.
AGREED MANDATORY CHOICE OF LAW, VENUE AND JURISDICTION. If a lawsuit becomes necessary to resolve any dispute between Accurate Express Movers and shipper, said suit shall and must only be brought in circuit or county court in and for Westchester County, New York. Suits involving disputed over interstate shipments must be limited to the governing federal law. Both parties agree to submit themselves to the jurisdiction of the New York Courts and agree given the relationship to the state, such exercise is reasonable and lawful. Shipper consents to jurisdiction in Westchester County, New York and hereby waives the right to be served within the State of New York..
AGENTS: Accurate Express Movers may use agents/independent sub-contractors on all orders. Additionally, unless you purchased an “exclusive use of the vehicle” option, there is no guarantee that your items will not be temporarily stored or offloaded and reloaded onto a different vehicle then performed pickup and consolidated with other shipments.
LEGAL PROCESS NOTICE TO ALL CLAIMS: Accurate Express Movers shall not be liable for the loss or damage of the goods unless claim is made in writing supported by proof of ownership, value, and weight. As a condition precedent, all outstanding monies due to Accurate Express Movers must be paid in full before any claim can be made. Claims must be filed within 9 months of delivery or demand thereof is refused and must be limited to the destination descriptions of damages for each item on the inventory logs. All damages and missing items must be noted on the inventory logs. Damage indications must specify each item damaged at the time of delivery. Shipper or agent has full authority to order services and enter into agreement.
SUMMARY OF NEUTRAL DISPUTE SETTLEMENT PROGRAM: The neutral arbitration program has been designed to give neither party any special advantage. If a dispute arises between Accurate Express Movers and the shipper arbitration may be a mutually beneficial alternative to help resolve the dispute. Section 49 CFR Section 375.211 provides that a mover must have a program in place to provide shippers with an Arbitration alternative. Arbitration is optional and not required under Federal law. A. Summary of the arbitration process: Arbitration is an alternative to courtroom litigation. It provides each party to the dispute to present their cases and allows a neutral third party arbitrator to make decision as to the merits of each side’s case. Arbitration subject to this agreement shall be conducted via written submission and, subject to the arbitrator’s discretion, through telephonic appearance. After the initial filing fees have been paid and the arbitrator selected, the initiating party or “Claimant” must submit a written brief summarizing their legal position and factual claims. All supporting documentation must be included with the initial arbitration brief. Copies of all documents must be submitted to all parties involved in the arbitration. Upon receipt of the Claimant’s arbitration brief and supporting documents, the responding party or “Respondent” will have 30 days to file their responsive arbitration brief and supporting documentation. Further deadlines and timetables are subject to the arbitrator’s discretion. B. Legal effects: If the arbitration alternative is chosen, then any decision made by the arbitrator may be binding. Additionally, an arbitration decision may not be appealed in a court of law. All parties agree that the Arbitrators decision will be based exclusively on the governing United States Federal Law without regard to conflicting State laws or regulations. C. Applicable costs: Each party is responsible for their own costs associated with arbitration. A benefit to the arbitration alternative may be that it is less expensive than traditional litigation. Each party is responsible for 50% of the costs associated with securing the arbitrator and 100% of their own expenses, including but not limited to attorney fees. There is a $250 filing fee FOR EACH PARTY and a supplemental charge of $50 administration fee.
SHIPMENT VALUATION AND COVERAGE: Accurate Express Movers basic liability of $0.60 per pound per article is included in this estimate at no charge. If any article is lost, destroyed or damaged while in your mover’s custody, your mover’s liability is limited to the actual weight of the lost, destroyed or damaged article multiplied by $0.60 cent per pound per article. This is the basic liability level and is provided to you at no charge. It is considerably less than the average value of household goods. Full value protection coverage is available for additional cost at customer’s request (cannot be purchased after move has begun). We suggest you purchase third party insurance to protect your property.
NOTICE OF MAXIMUM AMOUNT DUE UPON DELIVERY: Final charges will be based on actual weight or cubic feet/volume of property and services provided. Maximum amount demanded at time of delivery, prior to unloading, is the amount of the non-binding estimate plus 10%; or 100% of the binding estimate. Actual charges may exceed the amount of estimate if additional services were ordered or required to be performed; if customer moved additional items, weight, or cubic feet; or if extra service options such as packing or storage were necessary.
VERY IMPORTANT – IF YOU ADD ITEMS AT PICK-UP OR IF THE ITEMS ARE A DIFFERENT VOLUME AND/OR WEIGHT FROM WHAT IS ITEMIZED ON THIS ESTIMATE:
The mover may provide you with a revised estimate.
DO NOT allow the mover to load the truck or perform any services before you agree in writing to the new estimate.
If you have not signed the mover’s revised estimate, and the mover loads the truck, then Federal regulation requires that the mover has reaffirmed the original estimate and cannot demand additional payment at delivery for the additional items. Any balance due above the binding estimate would need to be billed by the mover thirty days after delivery.
If you agree to and sign a revised written estimate at the pickup location, you will be bound by that estimate new estimate price.
This is why we ask you to notify us of modifications at least 3 business days before the scheduled pick-up date, to avoid surprises at pick-up! On the day of pick-up, your foreman may offer you a new revised estimate listing all costs for the entire move including the additional services ordered or additional items to be moved, if any. The total price will be the same as the price listed on this estimate if your inventory’s estimated weight/volume has not changed and if you do not require additional services. If your inventory’s estimated weight/volume increases or if you require additional services, however, then your price may change based on the rate per pound and/or cubic feet stated in this estimate.
CLAIM FILING PROCEDURE: As per company TERMS AND CONDITIONS, in the unlikely event a customer realizes that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t received prior, during or after services were completed, all customers FULLY understand that they MUST initially give the service provider (Moving Company) the FIRST RIGHT to fully investigate and respond in writing with a resolution to their issues. In order to place a claim, please call Customer Service at (800) 317-1567.
NOTICE AND WAIVERS: In accordance with 49 CFR § 375.401(a)(2) and 49 CFR §371.113(c)(1), customer agrees to waive a physical survey in-home estimate of the household goods and alternatively agrees to receive a non-physical survey based written e-mail generated Binding Estimate based upon the customer provided item list of property to be transported and services ordered. Customer has agreed to receive and subsequently received the FMCSA publications “Ready to Move? – Tips for a Successful Interstate Move” and “Your Rights and Responsibilities When you Move via e-mail hyperlink and accessed the Federal consumer protection information in the Internet.” The terms of this estimate and all services to be provided are subject to the carrier’s tariffs, incorporated by reference and available for inspection upon reasonable request at the carrier’s offices. Please refer to: “You’re Rights & Responsibilities When You Move” Brochure – Rights & Responsibilities as well as “Ready to Move” Brochure – Ready to Move.
By placing a deposit with Accurate Express Movers, I am agreeing to the Terms & Conditions stated above. I have read and agree to the Terms & Conditions stated above.